policies and procedures

PRODUCTION TIME

Normal production time is 6-7 days, however 2-5 day rush service is available. *Additional costs may apply. Please call 480.678.4488 for rush order availability.

SHIPPING

If you are ordering within the Phoenix, AZ area, most orders will be delivered for free via UPS Ground. All other national orders will be shipped via USPS Priority mail unless other terms are setup. We are not responsible for any delays of your order due to bad weather conditions or the negligence of the carrier.

DAMAGED ITEMS

Throughout our printing process, we do our best to discard any damaged or dirty garments. If any items do arrive damaged, please call 480.678.4488 to speak with a customer service representatives. Replaced items are not guaranteed to arrive in time for your event, however every effort will be made to do so.

PAYMENT

Before we can begin working on your order, we ask for 50% of your payment upfront. This initial payment may be waived if we've worked with you in the past as long as no other payments are past due. For normal orders, the additional 50% is due upon completion/delivery of your order. We accept all major credit cards (Visa, MasterCard, Discover, American Express) checks, money orders, PO's, and PayPal. If for some reason, the balance of your order is not paid in full within 14 days of its completion, the final payment will be assessed to your credit card on file or you will be billed for the balance, regardless of whether you've picked up the order or not.

All checks should be made payable to RECKLESS T-SHIRTS. Returned checks are subject to a $25.00 processing fee.

For campus wide orders (I.E. Panhellenic, Recruitment, Greek Week, etc.), groups and organizations can submit a $50.00 artwork deposit so we can begin work on their art. The remaining balance must be paid in full or we must receive a copy of a school purchase order for the remaining balance before we will produce and ship the order.

ART

Custom artwork can be submitted electronically (via our website or by email), mailed, or faxed. Unless told otherwise, artwork is included in the price of your quote/order.

LOGO & DESIGNS

The display of any design or logo in this catalog/website is for demonstration purposes only and does not indicate or imply that any such design or logo may be reproduced without authorization of the owner of any trademark, copyright or other right in such design or logo. The submission of any order constitutes a representation and warranty by the individual or entity submitting the order that such individual originally is the owner of all trademarks and copyrighted materials contained therein or has obtained any required consents or authorizations from the owner(s) to print such material. The customer also represents that by authorizing Reckless T-shirts to perform labor, whether physical or intellectual, that they have the full authority to purchase and grant the rights to the seller to manufacture and sell any design or product that is made. The customer agrees to hold Reckless T-shirts harmless from any fees, lawyer costs, lawsuits, fines, etc, resulting from the use of a design/logo. The depiction of any design or logo in our catalog or website is for demonstrational purposes only and does not imply that anything in the catalog or website can be recreated without proper written authorization from the original owner.

RETURNS

There are no returns unless the items received are damaged/defective, incorrect, or the garment is not the correct item that was originally ordered. Please keep in mind, before every order prints, the pieces are counted multiple times for accuracy, which guarantees the correct shirt sizes to be shipped. If a problem does exist with your order, please contact a customer service representative at the contact information listed below. Item(s) cannot be returned more than 14 days after receipt.

CONTACT INFORMATION

For general customer service, to place an order, questions, comments and concerns, please contact a customer service representative at the contact information listed below:

P 480.678.4488
E-mail: customerservice@recklesstshirts.com